Are you a problem-solver with a passion for making sure everything works smoothly behind the scenes? We’re looking for a Support & Test Engineer to join our small, agile team and provide essential technical support to our customers, ensuring they have a seamless experience with our product. If you have experience with WordPress, WooCommerce, and a knack for troubleshooting, we’d love to hear from you!

Job Type & Hours

  • Location: 100% Remote.
  • Expected Hours: 20-40 hours per week, we’re looking for someone full-time, but we can be flexible on hours if you’re the perfect fit.

What You’ll Do

As our Support & Test Engineer, you’ll be the go-to person for solving technical issues, ensuring our plugin is bug-free, and providing our customers with clear and helpful documentation. Here’s what you’ll be responsible for:

Technical Support

  • Respond to customer inquiries and provide timely, efficient technical support to resolve issues related to our product.
  • Troubleshoot technical problems, and provide solutions via email or live chat.
  • Guide customers through using the product and troubleshooting common issues.

Writing & Maintaining Documentation

  • Write, update, and maintain technical documentation such as tutorials, FAQs, and product guides to help customers troubleshoot on their own.
  • Ensure documentation is clear, accurate, and easy for non-technical users to understand.

Testing & Quality Assurance

  • Test our plugin before each release to ensure it’s bug-free and works flawlessly across various environments.
  • Hunt for bugs, document them, and work with the development team to fix them.
  • Ensure the plugin’s compatibility with the latest versions of WordPress and WooCommerce, and other common themes or plugins.

What We’re Looking For

We need someone who can take ownership of tech support and testing, offering a high level of technical expertise and customer-focused service.

Essential Skills

  • WordPress & WooCommerce: Solid understanding of both platforms, including plugin management, theme customization, and troubleshooting.
  • Problem-Solving: Ability to quickly identify and solve technical issues, with attention to detail.
  • Error Log Experience: Familiarity with error logs and the ability to analyze them to troubleshoot and fix issues.
  • Customer-Focused Communication: Strong English communication skills to clearly explain technical details to customers in a non-technical way.

Nice-to-Have Skills

  • Basic Coding Knowledge: Experience with PHP, CSS, and JavaScript (bonus points if you’ve worked on plugins or custom themes).
  • Experience with bug tracking systems (e.g., Jira, Trello).
  • Familiarity with Git or version control tools.
  • Prior experience working with a WordPress plugin or theme.

Why You’ll Love Working With Us

  • Small Team, Big Impact: You’ll be part of a tight-knit team of 4 people, and your work will have a direct and significant impact on the user experience and product quality.
  • Flexible and Remote: Work from anywhere with a flexible schedule.
  • Collaborative Environment: You’ll work directly with the founder, Amandine, and our content writer, playing an integral role in shaping the customer experience and ensuring our product is flawless.
  • Room for Growth: As a small company, we offer the opportunity to take on new responsibilities and grow alongside us.

Compensation & Benefits

  • Paid Monthly in your local currency via bank transfer.
  • Remuneration based on your hours, skills, experience and local salary standards.
  • Three weeks paid holiday each year and an extra Day off for your birthday.
  • Seven days paid sick leave each year.
  • We’re transparent about compensation and open to discussing your expectations to ensure we’re aligned.

How to Apply

If you’re ready to make an impact and help us deliver the best customer experience, we’d love to hear from you!

To apply, please fill out the form bellow.

We’re excited to see how your expertise and passion for tech support can make a difference!